Privacy policy

We collect the minimum data needed to run the marketplace: your account details, bookings, messages and support tickets.

What we collect

Email address, name, contact details you provide, booking history, saved searches and the content of messages sent through the platform.

To operate bookings, prevent fraud, personalise recommendations through BOOKNEST AI, and provide support.

Partners receive the guest details required to host a confirmed booking. We do not sell personal data.

You may request access to, correction of, or deletion of your personal data at any time from the help centre.

Booking and financial records are retained for accounting purposes; other data is deleted on request.